FAQs


How do I complete a course?

  1. Order through our online system and use Paypal, Amazon Pay, or pay directly through our Shopify store platform. Shopify payments accepts Visa, MasterCard, American Express, JCB, Discover, and Diners Club cards.
  1. Your documents will then be sent automatically in a zip file to the email address you entered. You will receive a PDF document with the actual class material, general instructions, and the required course evaluation. Since the worksheet and quiz pages are ‘hidden’ within the website, we will also send you an access password and links to both items.
  1. Complete the worksheet and quiz online. (If you prefer a hard copy test, please email susan@curiousowlpda.com.) Please note that the NCCAOM now requires that students of distance learning programs fill out the worksheet to demonstrate their understanding of the material BEFORE the quiz can be attempted. California and Florida practitioners do not have to complete the worksheet, but feel free to do so.
  1. When you are finished with the online portion, email the completed course evaluation to certificates@curiousowlpda.com. If you have any comments on the content of the class or suggestions for other course offerings, feel free to include that in the email.
  1. We will send your certificate of completion to the email we have on file, after reviewing your answers on the worksheet and quiz scores. For NCCAOM, we will enter your info in the portal. You must pass with a 70% grade. Congratulations! You have been awarded continuing education credits for the class.

How long do I have to complete the exam?

Since the courses may be revised and updated annually, you will have one year from the date of purchase to pass the quiz and complete the worksheet and course evaluation.

How quickly will I receive my certificate?

Turnaround time is usually within 24 hours, but may be longer. If you are on a deadline, let us know!

I didn’t receive my materials. What do I do?

Please check your spam/bulk email folder first. If you still can’t find it, email susan@curiousowlpda.com

The system won’t take my payment.

The billing zip code for the card must match the zip code you entered for the ‘shipping’ address. Please make sure you have entered the correct 3 number CVV code.

What is your privacy policy?

You data will never be sold or released to any other party.

How safe is my transaction?

Your financial information is never stored on the website or by the Shopify system. All Shopify ecommerce websites are heavily protected to above industry standard. Shopify is certified Level 1 PCI DSS compliant. 

What is your refund policy?

Since the materials are automatically sent to you upon checkout, NO refunds will be issued. If you make a mistake and order the wrong course, email susan@curiousowlpda.com within 24 hours of purchase.

I can’t scroll through the quiz.

Since both the back and next buttons are active on the quiz and worksheet pages, hitting the return or enter key will not take you to the next question. You must select ‘next’ with the cursor.

How do I access zip files? Tutorial here: http://www.wikihow.com/Open-a-.Zip-File-Without-Winzip

What is your provider number?

NCCAOM Provider Number 1112

Florida Provider Number 50-22292

Are your classes approved for Texas?

It is our interpretation of Texas code that any course approved by the NCCAOM is acceptable to the state. Quote from the statute:
"(1) The required hours shall be from courses that meet one of the following criteria at the time the hours are taken:
(D) approved by the NCCAOM (National Certification Commission for Acupuncture and Oriental Medicine) for professional development activity credit"

 


 


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